Our refund and returns policy lasts 14 days. If 14 days have passed since receipt of your items, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n
To be eligible for a return, your item must be unused and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.<\/p>\n\n\n\n
To start a return, you can contact us at info@biulam.com<\/a>. Damages and issues<\/strong> Exceptions \/ non-returnable items<\/strong> Exchanges<\/strong> European Union 14 day cooling off period<\/strong> Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n Late or missing refunds<\/b><\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@biulam.com<\/a>.<\/p>\n\n\n\n Sale items<\/b><\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n
If your return is accepted, we\u2019ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@biulam.com<\/a>.<\/p>\n\n\n\n
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p>\n\n\n\n
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.<\/p>\n\n\n\n
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\n\n\n\n
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.<\/p>\n\n\n\nRefunds<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n